Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Aurzor (“Aurzor,” “we,” “us”). By creating an account, accessing, or using the Aurzor platform (the “Service”), you accept these Terms on your own behalf and, if you are acting for a company or agency, on behalf of that organization. If you do not agree to these Terms, do not use the Service.

Aurzor is a marketing automation platform for agencies and small businesses. It provides lead discovery and scoring, a sales pipeline, email and SMS outreach, review-request campaigns, AI-assisted content generation, scheduling and publishing tools, analytics, and file storage. We may add, change, or remove features from time to time as the Service evolves.

You must provide accurate registration information and keep your credentials confidential. You are responsible for all activity that occurs under your account. The Service is organized into workspaces: the workspace owner controls membership and may invite teammates, and each member’s access is limited to the workspaces they belong to. You must be at least 16 years old and legally able to enter into contracts to use the Service.

Paid plans are billed through our payment processor, Stripe. Subscriptions renew automatically at the end of each billing period until cancelled. Use of the service requires an active subscription, billed when you subscribe; we may offer promotional discounts (for example, a reduced price for your first billing period) that apply only as described at checkout. Each plan includes usage limits (for example, on leads, outreach sends, AI generations, and storage); we may throttle or restrict usage that exceeds your plan’s limits. Fees are non-refundable except where required by law. We may change prices with reasonable advance notice, effective at your next renewal.

You are solely responsible for the messages you send and the audiences you contact through the Service. In particular, you agree that you will:

• comply with all laws that apply to your outreach, including the CAN-SPAM Act for commercial email, the Telephone Consumer Protection Act (TCPA) and applicable carrier rules for SMS, and any equivalent laws in the jurisdictions of your recipients;
• obtain and be able to demonstrate any legally required consent from recipients before contacting them, especially for SMS, where prior express consent is generally required;
• honor opt-out and unsubscribe requests promptly and maintain accurate suppression lists;
• not send spam, deceptive, or misleading messages, and not misrepresent the sender of any message;
• not upload or distribute unlawful, infringing, or harmful content;
• not probe, disrupt, or attempt to gain unauthorized access to the Service or other tenants’ data.

We may suspend or terminate accounts that violate this section, and we may remove content or block sending that we reasonably believe is unlawful or abusive.

You own the data you bring to the Service — your leads, contacts, campaign content, files, and business records (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. We do not sell Customer Data. You are responsible for having a lawful basis to collect and use the personal data you store in the Service.

The Service can generate text, images, and other content using third-party AI models. AI output may be inaccurate, incomplete, or unsuitable for your purpose. You are responsible for reviewing AI-generated content before using or publishing it, and for ensuring it complies with applicable law and does not infringe third-party rights. AI features are provided as a drafting aid, not professional advice.

You may cancel your subscription or delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, fail to pay fees when due, or use the Service in a way that creates risk or legal exposure for us or others. Upon account deletion, we will delete your workspace data as described in our Privacy Policy. Sections that by their nature should survive termination (including Sections 6, 9, and 10) survive.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY OUTREACH WILL BE DELIVERED OR PRODUCE ANY PARTICULAR RESULT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AURZOR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE.

We may update these Terms from time to time. If a change is material, we will give you reasonable notice (for example, by email or an in-app notice) before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms.

These Terms are governed by the laws of [Jurisdiction], without regard to its conflict-of-laws rules. The courts located in [Venue] will have exclusive jurisdiction over any dispute arising from these Terms or the Service.

Questions about these Terms? Email us at support@aurzor.app.